Frequently
Asked Questions
Q: What credit cards can I process?
A: Visa, MasterCard, and all debit Cards
bearing the Visa or Master Card logo.
Q: Can you provide credit card processing solutions for companies only in the
United States?
A: No. we offer offshore credit card processing facilities to business’s
worldwide.
Q: Will I need to provide a United
States Tax ID Number if my company is not located in the United States?
A: If your company is not based out of
the US, no you will not. However, if you are a US corporation, you will
need to provide tax ID number.
Q: What type of business do you accept?
A: We provide your own merchant account
for Online Casinos, Adult, Telemarketing (MOTO), Prepaid Services, and
all other high-risk e-commerce businesses looking for endless monthly
processing.
Q: If I am on the Terminated Merchant
File (TMF), can I still apply?
A: No. Any Merchant that is on the TMF
list that applies will
not be accepted. We do a
thorough check on every Merchant to assure that all information
submitted is correct.
Q: If I do not have any previous
processing history, can I still apply?
If so, are there special terms?
A: Yes. Any Merchant with little or no
processing history can still apply.
However, there are special terms that are put into affect to take extra
precautions against any potential charge backs for merchants who do not
have processing history. To begin the process, please fill out the
Online Merchant Application.
Q: How long does processing approval
take?
A: Once we have received your online application, each merchant will be sent an
online package of required documents to review and fill out. You will be
provided with a User Name and Password to access the Virtual Terminal
where you can track the progress of you application. As we receive your
documents, we will check off the list, so you know what we have and what
we are waiting for. After we receive all completed paperwork, we will make
a final decision. Approvals take generally 48-72 hours. We will
then be able to quote the rates and fees we will charge on your account.
Q: Once I begin processing,
are there any monthly processing limits?
A: No. Once a new Merchant is approved
for a merchant account,
there is no cap on a Merchants monthly processing volume.
Q: Do you provide real-time credit card processing?
A: Yes and No. For all Gaming and Adult
Merchants, all orders are processed in real time. All orders by MOTO
Merchants will be processed by batch processing through the
system and results will become available online by the following
business day.
Q: Do you provide Fraud Screening?
A: Yes. We take several steps in preventing fraudulent activities by merchants or
customers. Just to name a few, we use complete address verification checks and CVV(II).
CVV(II) stands for Card Verification Value.’2’, a set of three
digits found only on
the signature plate on the reverse side of most credit cards that is
unique to that card only. As we require that each merchant’s customers enter this value, you are
adding a very important layer of security to every transaction processed
on your site. This
service is free of charge.
Q: Do you require any reserves to be held for
merchants? If so, how does it work?
A: Since we provide Merchants with an unlimited trading facility
where Merchants may be liable for charge backs, we require a rolling reserve on every
Merchant. We will advise you once we review your application.
Q: How long does it take for funds to
arrive in my bank account?
A: Your funds are settled on a weekly basis. Processing occurs form Monday through Sunday,
midnight. For Gaming, Adult, and MOTO Merchants, a two-week reserve is
held.
Q: If a customer requests a refund,
how do I process this?
A: Access the Virtual Terminal. We
offer a variety of search options including search by transaction number,
card # or date range; the refund can then be processed
immediately.
Q: What are the fees to set up an
International Merchant account?
A: We have several different options to
choose from to accommodate all types of businesses. Please fill out the
Online Merchant Application. We will then forward you the
appropriate forms for you to complete so that we may evaluate your business
needs and quote you specifics.
Q: Is it true that your system can help eliminate cancels and charge backs
automatically with MOTO Merchants?
A: Yes. The patented
system is the first and only system that is 99% self-sufficient for
Telemarketing (MOTO) Merchants worldwide. Banking institutions today are
reluctant to accept MOTO business because of previous fraudulent
Merchants causing enormous financial losses to banks. However, our software system helps all high risk MOTO
Merchants having trouble getting a merchant account due to the lack of
processing history or the type of business that they are in by essentially
taking high-risk transactions and turning them into low risk
transactions. To begin the process, please fill out the Online Merchant
Application.
Q: As A MOTO Merchant, I am required
to tape-record all of my customers giving their voice authorization to
purchase my product or service. Can I keep my verification company in
place to process orders ?
A: No. You will need to design a
verification script following the online (MOTO) application form we
supply.
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For more information please contact
us or complete our online application below; one of our representatives
will contact you shortly.
